GENERAL INFORMATION
Neteller is an e-wallet/virtual card service owned and operated by British company Optimal Payments PLC. Founded in 1999 in Canada and moved to the Isle of Man in 2004, the company has been providing individuals and businesses in more than 180 countries with a fast, simple and secure way to move money online.
Neteller has been processing online gambling payments since July 2000 – by 2005 it was handling payments for 80% of the world’s top gambling firms. Helping millions of people transfer their money securely and privately throughout the whole world, Neteller processes billions of dollars worth of transactions each year.
PRODUCTS
Neteller eWallet is an online stored-value account that allows customers to add, withdraw and transfer funds to and from Neteller merchants and other Neteller customers. Getting an account is free and easy: all you have to do is sign up on the website and enter your personal details. By doing so, you will get access to the best online payment tool on the market.
It also offers a variety of options for making a deposit such as free debit card deposits, local bank deposits, credit cards and international bank transfers.You can also use the eWallet to cash out money directly into your account, without being charged for it. It operates with all major currencies such as AUD, BGN, CAD, DKK, EUR, GBP, HUF, INR, JPY, LTL, LVL, MXN, NOK, PLN, RON, SEK and USD.
Upon opening an account, customers can get access to the Net+ Prepaid MasterCard®. Launched in 2003 and re-branded in 2008, it is one of the most successful prepaid card programs on the market. Acting like a regular debit card, the Net+ virtual card allows customers to spend the money they have loaded into their eWallet accounts online or in person at millions of point-of-sale locations and ATMs worldwide. It can also be used to shop securely and get instant cash withdrawals, operating with 8 different currencies including GBP, USD, EUR, CAD, SEK, DKK, AUD and JPY. One of its top features is the ability to generate different virtual card numbers for every transaction, thus improving security and preventing some forms of fraud.
SECURITY
Neteller has become one of the most trusted online payment systems in the world by giving its customers the freedom to make purchases and secure online payments without worrying about their security and privacy.
In order to keep the clients happy and comfortable with using its services, the company is constantly updating and improving the payment system to make sure the money is stored safely and always reaches its destination.
With features like 128-bit encryption technology, identity verification and real-time transaction monitoring, the customer’s money is safe with Neteller. In addition, for ultra safe on-line shopping, the 3-D Secure™ system uses a unique user-generated PIN code each time you make an online credit card payment.
REWARDS AND VIP
Neteller has a very generous rewards system and as soon as customers join the Rewards Points program, they start earning points with every transaction. A point is equal to one unit of the chosen currency and consumers can redeem their reward points for electronics, gift cards and even cash credited to their eWallet.
The company also generously rewards its most loyal and valued members. With features such as free withdrawals, multiple currency accounts, flexible transaction limits, 10 free credit card deposits per month, up to 0.5% cash-back every month and fraud guarantee, this really is the ultimate VIP experience.
CUSTOMER SERVICE
Neteller is committed to support the customer on all issues in the best possible way, and it’s available 24/7 via e-mail and over the phone. For general inquiries refer to following list:
| Country | Contact | Country | Contact |
|---|---|---|---|
| Australia | +61 2 8073 3365 | Germany | +49 69 2 5511 4466 |
| Brazil | +55 11 3172 5562 | Spain | +34 96 0473329 |
| Cyprus | +357 22 232 261 | Sweden | +46 8 5050 7837 |
| France | +33 1 709 50529 | United | +44 20 3104 0102 |
| Japan | (+81) 03-5050-5422 | Kingdom | +44 20 3139 9044 |
In case your Net+ card has been lost or stolen, you can call this number: +1-403-202-3025 to cancel it. In case you would like to file a formal complaint, you can do so by e-mail:complaints@neteller.com, or by sending a letter to the following address:
Neteller Complaints Team
Mount Pleasant House
2 Mount Pleasant
Cambridge
CB3 0RN, United Kingdom
Information source: Wikipedia, neteller.com